At VIDAXL Sale Store, we understand that receiving your outdoor furniture in a timely and secure manner is just as important as selecting the perfect pieces for your space. Our delivery process is designed with your convenience in mind, ensuring your new outdoor furnishings arrive safely at your doorstep, ready to transform your outdoor living area.

Order Processing

Once you’ve placed your order, our team begins preparing your items for shipment. We typically process orders within 1-2 business days before they’re dispatched from our warehouse. During peak seasons or major sales events (including our popular Black Friday promotions), processing may occasionally take slightly longer, but we strive to maintain our quick turnaround time.

Shipping Options

We offer two reliable shipping methods to accommodate your needs and budget:

Standard Shipping

Cost: $12.95

Carriers: DHL or FedEx

Delivery Time: 10-15 days after dispatch

Ideal for when you need your outdoor furniture delivered promptly. Our standard shipping option provides tracking information and reliable service through our trusted carrier partners.

Free Shipping

Cost: Free for orders of $50 or more

Carrier: EMS

Delivery Time: 15-25 days after dispatch

Perfect for budget-conscious shoppers who want to maximize value without sacrificing quality. This economical option delivers your outdoor furniture directly to your door at no additional cost.

Important Note: While we ship globally, we currently cannot deliver to certain areas in Asia and some remote regions. During checkout, our system will automatically verify if we can ship to your location.

What to Expect After Ordering

  • Order Confirmation: You’ll receive an email confirmation immediately after placing your order
  • Processing Update: We’ll notify you when your order moves to the shipping stage
  • Tracking Information: Once dispatched, you’ll receive tracking details via email
  • Delivery: Your furniture will be delivered to your specified address

International Delivery

As a global retailer with customers who appreciate quality outdoor furnishings worldwide, we’re experienced in international shipping. While delivery times may vary slightly depending on your location and customs processing, we work diligently to ensure a smooth delivery experience regardless of where you’re creating your outdoor oasis.

Returns & Exchanges

We stand behind the quality of our outdoor furniture. If you’re not completely satisfied with your purchase, you may return items within 15 days of receipt. Please visit our Returns Policy page for complete details on our straightforward return process.

Need Assistance?

Our dedicated customer service team based in Fresno, California is here to help with any delivery questions or concerns. Contact us at [email protected] and we’ll be happy to assist you.

Thank you for choosing VIDAXL Sale Store to help create your perfect outdoor living space. We appreciate your business and look forward to serving you!