Privacy Policy

Last Updated: January 2024

At VIDAXL Sale Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website outdoorfurnitureus.com and make purchases from our global outdoor furniture collection.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: Name, email address, shipping address, billing address, and phone number when you place an order
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your communications with our customer service team
• Preferences: Your product interests and shopping preferences

2. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders for outdoor furniture products
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping updates, and transaction receipts
• Improve our website functionality and user experience
• Prevent fraud and enhance security measures
• Comply with legal obligations and protect our rights
• Send marketing communications (only with your explicit consent)

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information with:

• Payment Processors: Secure payment gateways (Visa, MasterCard, JCB, PayPal) to complete transactions
• Shipping Partners: Logistics companies to deliver your outdoor furniture orders worldwide
• Service Providers: Trusted partners who assist with website operations, under strict confidentiality agreements
• Legal Authorities: When required by law or to protect our rights and safety

4. Data Storage and Security

We implement robust security measures to protect your data:

• Industry-standard SSL encryption for all data transmissions
• Secure payment gateways with real-time fraud monitoring
• Regular security audits and compliance checks
• Limited access to personal information on a need-to-know basis
• We do not store complete payment details on our servers
• Data is stored on secure servers with appropriate safeguards

5. International Data Transfers

As an international retailer serving customers worldwide (excluding some areas in Asia and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Objection: Opt-out of marketing communications at any time
• Restriction: Request limitation of how we use your data
• Data Portability: Receive your data in a structured, machine-readable format

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for website functionality and secure transactions
• Analytical Cookies: Help us understand how customers use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used with your consent for relevant advertising

You can manage your cookie preferences through your browser settings. Note that disabling some cookies may affect website functionality.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years to comply with tax and legal obligations.

9. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

11. Contact Us

We are committed to working with you to resolve any privacy concerns promptly and fairly.